The lines to get the vaccine is only the latest in 2020 being the year in lines. We have seen the long voting lines and lines for food banks. When a system is set up to receive applications online, like unemployment, we heard the frustration of not being able to login or get someone to answer the phone call-in number. System design always seems to be a couple of steps behind the need for access. The problem with the rollout of Obamacare at the federal level and statewide program in Maryland was similarly inefficient in enrolling new applicants. States that centralized intake and decentralized distribution seem to have vaccinated more people quickly. With the possible need for booster shots and the development of new viruses, the lessons learned with rolling out vaccines quickly hopefully we will have better systems developed to prevent the chaos we have all just lived through.